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Refrigeration Service Technician USA

ef cooling US is a fast-growing manufacturer of process chillers, used in precision applications supporting digital printers, lasers, and industrial coating among many others. Based in Switzerland for 58+ years, ef cooling has a global footprint. We value flexibility, commitment to customer service and a positive “can-do” attitude. On-going product training is provided, as is the opportunity to advance with the company. This position is a critical part of a small team operating in the US and serving the North American market. It requires strong interpersonal / phone skills, diagnostic abilities, and HVAC and electrical experience.


Job Responsibilities:

  • Talk to customers over the phone to help diagnose problems

  • Installs and tests chillers to make sure they work correctly.

  • Follows installation and operation guidelines and files paperwork properly.

  • Responds to service requests and can travel to do customer site repairs.

  • Uses diagnostic tools to determine repair plans.

  • Teaches customers how to use their chillers.

  • Escalates issues to managers promptly and as appropriate.

  • Knows how to use the necessary tools and equipment.

  • Writes and files service reports after every job.

  • Collaborates with managers and other service technicians.

  • Follows all company policies and procedures.

  • Adheres to safety regulations and industry standards.


Work Hours and Benefits:

This full-time position is based in Westland, MI a suburb of Metro-Detroit. Standard working hours are 9:00am – 6:00pm, Monday – Friday. Travel is required and estimated at 30%. Full benefits (after 90-day probation period) include health / dental / vision insurance, paid time off, retirement benefits (401K), and professional development & certification stipends. Qualifications:

  • Previous chiller experience preferred

  • HVAC-R certified

  • Electronic and electrical diagnostic capability preferred

  • Learns new skills quickly.

  • Excellent customer service skills both over the phone and in person.

  • Enjoys collaboration and teamwork while in the office and also working alone at a customer jobsite.

  • Demonstrates time management, problem-solving, and organization skills.


Education and Experience Requirements:

  • A high school diploma or equivalent is required.

  • Refrigeration and/or electrical certification is preferred.


We are excited to receive any / all applications via the link provided on this site.

gerald.wilson@efcooling.us



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How to contact us

ef cooling

Switzerland

Germany

USA

China

ef cooling Ernst H. Furrer AG Furtbachstrasse 16

CH-8107 Buchs ZH

Phone +41 44 849 79 00

info@efcooling.com

www.efcooling.com 

Furrer Industriekühlung GmbH Hämmerlestrasse 11

D-71126 Gäufelden-Nebringen

Phone +49 7032 954414-0

info@efcooling.de

ef cooling US, Inc.

Sales & Service Office

2280 Hix Rd.

Westland MI, 48185 USA

Phone +1 734 331-9091

info@efcooling.us 

ef cooling, China

China Business Development

Phone +86 13811505268

kevin.fu@efcooling.com

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